In the wake of the COVID-19 pandemic, many small and medium-sized enterprises (SMEs) have been forced to implement work from home policies for their staff. While remote work offers many benefits, including increased flexibility and cost savings, it also presents several risks that SMEs must be aware of and address. In this blog, we’ll explore the risks associated with remote work and provide practical advice on how SMEs can mitigate them.
IT Security Risks
Remote work opens up new avenues for cybercriminals to exploit. Without the protection of a secure office network, remote workers are more vulnerable to phishing attacks, malware infections, and data breaches. Moreover, many employees use personal devices to access company data, which may not have the same level of security as company-owned devices.
To mitigate IT security risks, SMEs should take the following steps:
- Use Virtual Private Network (VPN) software: A VPN creates a secure connection between a remote worker’s device and the company’s network, encrypting all data transmitted between them.
- Implement two-factor authentication: Two-factor authentication requires users to provide two forms of identification to access a system, such as a password and a code sent to their mobile phone.
- Use antivirus and antimalware software: These programs scan devices for viruses and malware, helping to prevent infection and detect threats.
- Regularly update software: Software updates often contain security patches that address known vulnerabilities. SMEs should ensure that all devices are up to date with the latest software.
Data Protection Risks
Remote work can also present risks to data protection. For example, employees may inadvertently expose sensitive information by working in public places, such as coffee shops, or by sending files to personal email addresses.
To mitigate data protection risks, SMEs should take the following steps:
- Implement data protection policies: SMEs should have clear policies in place outlining how sensitive data should be handled, including where it can be accessed and how it should be shared.
- Use encryption: Encryption scrambles data, making it unreadable to anyone without the decryption key. SMEs should use encryption for sensitive data stored on company devices and transmitted over networks.
- Implement access controls: Access controls restrict access to data to only those who need it, helping to prevent unauthorized access.
- Conduct regular data protection training: Employees should receive regular training on data protection policies and procedures to ensure they understand how to handle sensitive information appropriately.
Productivity Risks
Remote work can also present challenges to productivity. Employees may struggle to maintain their focus and motivation, leading to lower productivity levels. Additionally, the lack of face-to-face interaction can lead to communication breakdowns and misunderstandings.
To mitigate productivity risks, SMEs should take the following steps:
- Establish clear expectations: SMEs should establish clear expectations for remote workers, including working hours, availability, and communication protocols.
- Use collaboration tools: Collaboration tools, such as video conferencing software and project management tools, can help remote workers stay connected and organized.
- Encourage breaks and exercise: Encouraging employees to take regular breaks and exercise can help improve their focus and productivity.
- Provide support: Remote workers may feel isolated and unsupported, leading to decreased motivation and productivity. SMEs should provide regular check-ins and support to ensure employees feel valued and engaged.
Infrastructure and Processes
To facilitate remote work, SMEs should establish the necessary infrastructure and processes to support their employees. This may include:
- Providing equipment: SMEs should provide employees with the necessary equipment to work remotely, such as laptops and mobile devices.
- Establishing communication channels: SMEs should establish clear communication channels for remote workers, including email, messaging apps, and video conferencing software.
- Implementing collaboration tools: SMEs should implement collaboration tools
